AI Automation for Service Businesses

Capture more leads. Book more appointments.

I help service businesses capture inquiries, book appointments, and follow up faster with one connected AI workflow.

Suman Chandra Das
About Me

Suman Chandra Das | Din Digital Expert

I build practical AI systems that connect your website, booking, CRM, and follow-up.

AI systemsWebsite optimizationSecurity-aware setup

How the Customer Flow Works

The flow below shows how a visitor becomes a captured lead, then a booked conversation, without adding more manual follow-up.

TrafficVisitors arrive from search, ads, social content, referrals, or local discovery.
Landing PageA focused page explains the offer and gives one clear action.
Lead CaptureName, email, phone, or booking intent is captured in one place.
CRM + BookingInquiries move into a pipeline so nothing gets lost.
AI Follow UpEmail/SMS follow up helps response feel faster and more consistent.
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Earlier Digital Results

Before focusing Din Digital Expert around AI business infrastructure, I built hands-on experience with eCommerce, funnels, lead generation, digital marketing, and performance tracking. These results are historical, but they support the current focus: practical systems that help businesses capture, follow up with, and convert demand.

10K+UK-market product result from earlier digital work
CRM + LeadsFoundation now used for business infrastructure thinking
2015+Long-running digital business learning path
Digital business sales result screenshot
Digital Business ResultEarlier e-commerce result screenshot showing practical experience with online selling, product promotion, and performance tracking.
Community and dashboard result screenshot
Community and Performance ResultsHistorical results from earlier digital business work, showing consistency, learning, and execution over time.
Marketplace opportunity proof screenshot
Marketplace and Online Business LearningEarlier marketplace-focused material that shaped my understanding of offers, traffic, and online buying behavior.
Digital marketing badge screenshot
Digital MarketingEarlier work around traffic, advertising, and marketing fundamentals.
Lead generation badge screenshot
Lead GenerationRelevant foundation for today’s AI Business Infrastructure System: capture, follow-up, and conversion.
10K monthly revenue milestone badge screenshot
10K Revenue MilestoneHistorical badge-style result from earlier online business learning, showing a higher revenue milestone and continued digital business progress.
Monthly revenue milestone badge screenshot
Revenue MilestoneHistorical badge-style result from an earlier online business learning community.
Monthly revenue and performance badge screenshot
Performance MilestoneAdditional historical result showing progress and long-term digital business exposure.
Cybersecurity Results

Achievements

These certificates and learning activities show practical development across security fundamentals, cloud foundations, threat awareness, and professional growth.

Google Cybersecurity Professional Certificate - Coursera
Google Cybersecurity Professional CertificateIssued by Google through Coursera. Completed 8-course professional certificate covering security foundations, Linux, SQL, SIEM tools, IDS, Python tasks, risk, threats, and vulnerabilities.
Noroff University College Beyond the Threat Landscape certificate
Beyond the Threat LandscapeProfessional Development Masterclass at Noroff University College, presented by Kyle Wilhoit, Director of Threat Research at Palo Alto Networks Unit 42.
Operationalizing MITRE ATT&CK for SOCs

Credential from Picus Security focused on using the MITRE ATT&CK framework for SOC workflows, threat detection, and security operations thinking.

Issuer: Picus SecurityIssued: Mar 2025Credential ID: 68204436683894
Google Cybersecurity Certificate badgeGoogle Cybersecurity CertificateCertificate of completion badge from Google and Coursera.
AWS Academy Cloud Foundations trained badgeAWS Academy BadgeCloud Foundations trained badge from AWS Academy.
ISC2 Candidate badgeISC2 CandidateCybersecurity community and certification pathway candidate status.

Bachelor Cybersecurity Coursework Highlights

A
Incident Response Fundamentals
2026 Spring5 creditsTerm paper: AOnline exam: B
A
Network Security
2025 Spring10 creditsTheory exam: APractical exam: B
A
Cloud Fundamentals and Security
2026 SpringPractical work: AAWS quizzes: A
B
Programming 1 - Introduction to Programming
2023 Autumn10 creditsMandatory assignment approved
B
NET1 Network Principles
2024 Spring10 creditsPractical exam: AMandatory approved
B
Pure Mathematics for Computing
2026 SpringOnline quiz result

Join the Cybersecurity Learning List

Build your cyber skills with practical notes on SOC workflows, threat detection, MITRE ATT&CK, cloud security, hands-on labs, useful tools, and career paths. I share what I am learning, what I am testing, and the resources worth your time.

SOC workflowsDetection labsTools and career paths
Cybersecurity Learning Hub

Cybersecurity learning, shared with context first.

I share practical notes for people interested in cybersecurity, SOC skills, threat detection, MITRE ATT&CK, cloud security, books, courses, labs, and career-friendly tools.

  • Beginner-friendly cyber notes from my own learning path
  • Curated books, courses, tools, and online schools
  • Useful resources shared with context before any recommendation

Send a short message about collaboration, cybersecurity learning, AI automation, Din Digital Expert, or useful resources you want me to cover. You can also join the learning list here for practical cyber notes and recommendations.

Message meCybersecurity learningAI automation